I recently bought a necklace and bracelet set for my wife's birthday and an estate pearl necklace for her for our anniversary (which helpfully are on the same day :-) Donna was extremely helpful and gracious in helping me make the selections, and very kindly packaged and wrapped the gifts, making them look like a million dollars (which is now what my wife thinks I paid). I recognize superb quality customer service when I see it, and I saw plenty of it during my visit. I'll recommend JEJ to anyone who wants high-quality jewelry with a personal, caring touch.